Refund policy

(No Returns Required)

We strive to ensure your complete satisfaction with your purchase. If you are not satisfied, we offer a refund without requiring a return under the following conditions:

Eligibility for Refund

• Refund requests must be made within 30 days of receiving your order.

• The item must be defective, damaged, or significantly different from the description.

• Proof of purchase (order number or receipt) is required.

Refund Process

1. Contact us at store@oulaccosmetics.com with your order number, details of the issue, and any supporting photos or videos.

2. If approved, we will process your refund within 7 business days to your original payment method.

Exceptions

• No refunds will be issued for items that do not meet the eligibility criteria.

• We reserve the right to refuse refunds in cases of abuse or fraudulent claims.

If you have any questions, please reach out to us at store@oulaccosmetics.com.